We want every customer to feel confident about their purchase. Here’s how refunds and cancellations work at Velocity Empire.
Booking Amount
A booking amount paid to reserve a vehicle is refundable if Velocity Empire is unable to deliver the vehicle as described (major undisclosed damage, incorrect specifications, or a documentation issue on our end). In such cases, the full booking amount will be returned.
Change of Mind
If a customer chooses to cancel a booking for reasons unrelated to the vehicle’s condition or our representation of it, the booking amount may be non-refundable or partially refundable, depending on how far the purchase process has progressed (e.g., if registration paperwork has already been initiated). We’ll always explain the specific situation clearly before you book.
Vehicle Condition Disputes
If you believe a delivered vehicle does not match what was verified via the auction sheet or represented to you, contact us immediately at 01753-186040. We will review the case, including the original auction sheet data, and work toward a fair resolution — which may include repair, replacement, or refund, depending on the situation.
Refund Timeline
Approved refunds are processed within 7–14 working days from the date of approval, via the original payment method where possible.
Parts & Accessories
Genuine parts and accessories purchased separately follow manufacturer warranty terms where applicable. Contact us with your purchase details for any part-related concern.
How to Request a Refund
Reach out via WhatsApp or call 01753-186040 / 01631-502080, or visit us at Shop #19, 3rd Floor, Mirpur DOHS Shopping Complex, Dhaka-1216. Please have your booking or invoice reference ready.
Last updated: August 2026